What do the data, and their trends, tell you about this particular aspect of the hospital

Quality Outcome: Central Line-associated Blood Stream Infections per 1,000 Catheter Days in Adult ICU PatientsPatient Satisfaction: Communication with NursesExpenses as % of Total Operating Revenue: Total Labor Expense as % of Net Operating RevenueProfitabilityNet Profit (Loss) per Adjusted DischargeConsider the selection of metrics for this scorecard. Do you think this scorecard will provide managers and administrators with a balanced view of the organizations performance? Explain why or why not. Suggest aIDing and/or deleting any metrics and provide a rationale for doing so.RESOURCES: The principles of effective scorecard metrics are discussed at these websites. Consider these as you begin the Team Application on balanced scorecards this week.Optional Resources

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