type 1 page on the relationship between EQ, stress, and burnout. in Organizational Communication


Please read the presentation above and type 1 page on the relationship between  EQ, stress, and burnout. in Organizational Communication

Below is some of the context from our textbook.

Emotional intelligence
    – this concept suggest that there are some people who are naturally better at understanding and managing the emotional  
      content of workplace relationships and that emotional intelligence is also a skill that can be developed through training.
    – involves both a clear understanding of the emotional needs of the situation and the self-awareness and self-control
      necessary for using the right emotional display to cope with the situation.

High EQ have a clear understanding of the rules of emotional display and an ability to follow and adapt those rules as necessary.

   – Which can lead to negative psychological, physiological, and organizational outcomes.
   – referring to “wearing out” from the pressures of work.




Environmental factors that are difficult for an individual to deal with

Workload, role conflict, life events, home/work conflict

Strain that results from ongoing stressors

Emotional exhaustion, depersonalization, decreased personal accomplishment

Physiological, attitudinal, and organizational results of burnout

Coronary heart disease, high blood pressure, low job satisfaction, less commitment turnover

    – create a strain on the individual

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