The upper management of a large national retail grocery store has passed along the new goals of improving customer service to the district managers.

The upper management of a large national retail grocery store has passed along the new goals of improving customer service to the district managers. At this point, the district managers need to determine how the stores in their district will achieve top management’s goal with the given resources during the next 6 to 24 months. This type of planning is known as ____.

working-level planning

tactical planning

middle-level planning

operational planning

strategizing

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