Instructions: Please post your response in as many words as you like, but with substantive relevant postings, adding value to the discussion and demonstrating your understanding of the concepts.
The process I have selected is about setting up the conference room for meetings. first, I look in the moraware system calendar to check for any meetings that will be going on during the day and print out any paperwork that is for that specific customer. Next, I give myself reminders in the outlook calendar, so I can get a message when it it is time to set up for a meeting. Then I would go into the conference room and turn on the lights, set up the table, and make sure the phones, laptops, and video screen are all working. Finally, when the customer walked in I would take them to the conference room to offer them a drink, let them know that someone will be in shortly, and let the person conducting the meeting know that their customer is in.
The issue is that people always forget to write in the moraware system calendar that they have a meeting. So, when the time comes for a meeting they are left to set up everything in front of the customers (which makes them look so unprepared). I would improve this by having a meeting with everyone in the company and letting them know that this is a constant issue that makes everyone look unprofessional. Everyone who conducts meetings and deals with customer should be involved with me. Some of the questions that I would ask about the current process would be about effectiveness, efficiency, and adaptability. Does the process meet customer needs? Does it cut down on the usage of resource? is the process flexible enough to change as requirements change? (Radishofski, 2010). I would know that the process was actually improved when people who conduct meetings don’t have to run around trying to set up for their meetings when their customer walks in or I won’t see the customer sitting in the waiting area for a long period of time.
Inputs to the process:
meeting appointment information in the moraware system calendar
Available paperwork for the customer that will be in the meeting
outputs of the process:
prepare the conference room for the meeting
satisfied customer who has all the information
they need to move forward in the company
Running head: THE MORAWARE SYSTEM CALENDAR The Moraware System CalendarNameUniversity Affiliation 1 THE MORAWARE SYSTEM CALENDAR 2 The Moraware System CalendarThe Moraware system is a system…