A new stylish Italian restaurant (imaginary), called Perfecto, has opened in Hamra area 1 year ago.

A new stylish Italian restaurant (imaginary), called Perfecto, has opened in Hamra area 1 year ago. They are planning to train their workers based on customer reports which indicated that customer service is rated below average according to customer ratings. Some problems included food taste, careless employee attitudes, and low quality service among others. The restaurant is specialized in Italian cuisine and has 1 chef, 5 servers, 1 cleaner, 1 supervisor and 1 valet parking, and 10 dining tables each with 4 seats. It opens from 12:00pm to 22:00pm. The restaurant has a maximum training budget of $25,000. You are hired as a training consultant to work on the case. After evaluating the employees’ performance, it was determined that employees are not doing a good job in customer service when comparing their actual behavior and attitudes on the job with their job descriptions. As a training consultant 1) determine the specific objectives of the training program for Perfecto employees to solve the problems.

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